If a build step fails, its credits are returned before you notice. You will see "nothing charged" next to the step.
If a step finishes but the result is wrong, press flag next to it and say what was wrong. A person reads every flag. When the mistake was ours the credits for that step are refunded, usually within one working day. When it was a misunderstanding we explain why, and often improve the question that caused it.
Going back to an earlier version is free, but credits spent on the later version stay spent. Changing your mind about a design direction is charged, because the screens were built as asked.
Unused purchased credits are refunded on a pro rata basis if you close your account, unless it was closed for breaking our terms. Email help@quiny.ai.
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