Refunds and flagged answers

Updated Sep 9, 2026

Automatic

If a build step fails, its credits are returned before you notice. You will see "nothing charged" next to the step.

Flagging an answer

If a step finishes but the result is wrong, press flag next to it and say what was wrong. A person reads every flag. When the mistake was ours the credits for that step are refunded, usually within one working day. When it was a misunderstanding we explain why, and often improve the question that caused it.

What is not refunded

Going back to an earlier version is free, but credits spent on the later version stay spent. Changing your mind about a design direction is charged, because the screens were built as asked.

Purchased credits

Unused purchased credits are refunded on a pro rata basis if you close your account, unless it was closed for breaking our terms. Email help@quiny.ai.

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STILL STUCK
Send it to a person.Describe what you were doing and paste the build link. One working day, usually much less.help@quiny.ai